Privacy Policy

This Privacy Policy explains how Sneax (the “Site,” “we,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website www.sneax-eg.com (the “Site”).

1. Information We Collect

When you visit the Site, we collect certain information to improve your experience and fulfill your orders. We collect the following types of information:

Personal Information You Provide:

• Order Information: Your name, email address, phone number, billing and shipping address, payment information, and any other details necessary to process and fulfill your orders.
• Customer Support Information: If you contact us for support, we collect your details for the purpose of assisting you.

Automatically Collected Information:

• Device Information: Includes your IP address, browser type, time zone, browsing activities, cookies, and information about your interactions with the Site.
• Cookies: Small files that track your preferences, help you navigate the Site efficiently, and personalize your experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To process and fulfill your orders, including payment and shipping.
• To communicate with you about your orders, promotions, and updates.
• To provide customer support and resolve issues.
• To improve our website and personalize your shopping experience.
• To send you marketing materials, only if you have consented to receive them.

3. Sharing Your Information

We share your Personal Information with trusted third-party service providers to help us process your orders and provide our services, including:

• Payment Processors: To securely handle your payment information.
• Shipping Providers: To fulfill your orders and deliver your products.
• Other Service Providers: We may share your information with other third parties that help manage the website or provide services related to customer support.

We will never sell, rent, or share your Personal Information with any third parties for marketing purposes without your consent, except as outlined in this policy.

4. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. Cookies allow us to remember your preferences and improve the functionality of the Site. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact your experience on the Site.

6. Security of Your Information

We take reasonable steps to protect your Personal Information, including using secure encryption methods during transactions. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we learn that we have collected Personal Information from a minor without parental consent, we will take steps to delete that information.

8. Your Rights

Under Egyptian law, you have the right to access, update, or request the deletion of your Personal Information. If you wish to exercise any of these rights, please contact us using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [cs@sneax-eg.com]
Phone: [+20 01070418583]