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Return to shopReturns + Exchanges
At Sneax, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not fully satisfied, we offer a simple returns and exchange policy. Please read the details below for more information.
Returns
We accept returns for items within 14 days from the delivery date. To be eligible for a return, the following conditions must be met:
- The product must be in new, unused, and unworn condition, with all original packaging and tags attached.
- The item must be returned within 14 days from the delivery date.
- Proof of purchase (receipt or order number) is required.
Non-returnable items: Certain items are non-returnable, including but not limited to:
- Items that have been used, worn, or damaged.
- Customized products or items that cannot be resold.
Exchanges
If you wish to exchange your product for a different size, color, or model, we accept exchanges within 14 days from the delivery date. Please ensure the item is in new, unused, and unworn condition, with all original packaging and tags.
To make an exchange:
- Contact our customer service team within 14 days of receiving your order.
- Once the return is processed, we will send you the new item or issue a refund if the exchange is not possible.
How to Return or Exchange an Item
To return or exchange an item, please follow these steps:
- Contact Us: Reach out to our customer service team via email at cs@sneax-eg.com
or call us at +20 01070418583. Provide your order number and the reason for your return or exchange. - Return Instructions: We will guide you on how to return the item to us. You will be responsible for return shipping costs, unless the product is faulty or incorrect.
- Return Shipping: Pack the product securely in its original packaging and ship it to the return address provided by our customer service team.
- Processing: Once we receive the returned item, we will inspect it and process your exchange or refund within 5-7 business days.
Refunds
Refunds will be issued in the same form of payment that was used for the original purchase. Please note:
- Shipping costs are non-refundable and will be deducted from the refund amount.
- Refunds may take up to 7 business days to be processed, depending on your payment method.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will either issue a full refund or send a replacement free of charge. To expedite the process, please send us photos of the damaged item along with your order details.
Contact Us
If you have any questions about our returns and exchanges policy, feel free to contact us at:
- Email: cs@sneax-eg.com
- Phone: +20 01070418583